Troubleshooting the Tablet

Troubleshooting the Tablet

Problem
Cause
Solution
Tablet does not turn on.
Battery not charged.
Charge the battery in the device.
Battery not installed properly.
Ensure battery is installed properly.
System crash.
Perform a soft reset. If the device still does not turn on, perform a hard reset. See Resetting the Device.
Battery did not charge.
Battery failed.
Replace battery. If the device still does not operate, try a soft reset, then a hard reset. See Resetting the Device.
Device removed from cradle before charging completed.
Insert the device into the cradle and begin charging. The battery fully charges in approximately four hours.
Ambient temperature of the cradle is too warm or too cold.
The ambient temperature must be between 0°C and 40°C (32°F and 104°F).
Unable to connect to the wireless network.
SIM card is valid.
Ensure that the micro SIM card is valid and workable if using a mobile network.
Not within range of network.
Move within the network’s service range and the signal strength is good.
Device is in airplane mode.
Turn the Airplane mode off.
The multi-touch screen responds slowly or improperly.
Finger or screen is wet.
Ensure that your hands are clean and dry when touching the screen. Restart the tablet to try again.
Tablet turns itself off.
Device is inactive.
The device turns off after a period of inactivity. If the device is running on battery power.
Battery is depleted.
Place the device in the cradle to re-charge the battery.
The battery is low and it powers down to protect memory content.
Place the device in a cradle to charge the battery.