Problem | Cause | Solution |
|---|---|---|
LEDs do not light when the device is inserted. | The cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
The device is not seated firmly in the cradle. | Remove and reinsert the device into the cradle, ensuring it is firmly seated. | |
The device battery is not charging. | The device was removed from the cradle or the cradle was unplugged from AC power too soon. |
|
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and reinsert the device into the cradle, ensuring that it is firmly seated. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 0°C (32°F) or above 50°C (122°F). | |
The spare battery is not charging. | The battery is not fully seated in the charging slot. | Remove and re-insert the spare battery in the cradle, ensuring it is firmly seated. The 4400 mAh battery fully charges in less than five hours. |
The battery is inserted incorrectly. | Reinsert the battery so that the charging contacts on the battery align with the contacts on the cradle. | |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
