When you define the Application Group, the template selection determines whether a Client Secret is used. The process flow below describes two flows. The first process flow steps through a configuration without the Client Secret, and the second process flow shows a configuration with a Client Secret. Workcloud Communication supports both configurations.
The use of a Client Secret is up to the Customer. If the customer wants to use a Client Secret:
The Client Secret must be defined in the Profile Manager.
If the secret is not populated or is incorrect for the customer in Profile Manager, the user is prompted for credentials but the Profile Client displays an “Unknown Error” message when the credentials are entered.
The Client Secret must be included in the PTT Pro Client configuration.
If the Client Secret is not included in the PTT Pro client JSON configuration file, the client displays a security error when the connection is activated.
