Workcloud Communication Voice Client 9.x

Device Identification

This section describes how the system identifies each mobile device.

The Cisco environment identifies each mobile device by a unique MAC address. This can be the literal interpretation of the mobile device MAC address or a pseudo-MAC character string.

Literal MAC - Using an Android API, the Zebra Voice Client interrogates and inserts the mobile device’s MAC address into the Zebra Voice Client configuration. Replacing the mobile device requires the Administrator to modify the configuration. The replacement device then has the same configuration as the previous device.

Pseudo MAC - The 12-character MAC string is a simple unit identifier in the PBX. The device can be replaced without Administration intervention. The pseudo-MAC does not represent the actual device MAC address. To place a replacement device into service, set the Zebra XML configuration to match the existing string defined in the PBX.

For more information about Zebra and Non-Zebra device identification mechanisms, refer to Device IDs in the Zebra Ecosystem section of the Workcloud Communication Provisioning Manager Customer Administrator Guide.