1. Workcloud Communication Voice Client 9.x Administrator Guide for Cisco CME
  2. Call Pickup Group
  3. Configuring Call Pickup Group
  • Workcloud Communication Voice Client 9.x
Configuring Call Pickup Group
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Configuring Call Pickup Group

  1. In the Cisco CUCM PBX, go to
    Call Routing
    Call Pickup Group
     .
    Ensure that at least one
    Call Pickup Group
     exists.
  2. To create a new
    Call Pickup Group
    , select
    Add New
    and use the default settings.
  3. From
    Call Pickup Group Notification Settings
    , select the group that is to be configured.
    Alert Notification Screen
    Notification Policy Screen
    1. Call Pick Group Notification Policy
      , the the following alert setting follows:
      • No Alert
        : Provides no notification alert for the incoming call.
      • Audio Alert
        : Provides voice audio alert for the incoming call
      • Visual Alert
        : Incoming call alert is displayed on the screen.
      • Audio and Visual Alert
        : Provides both audio and visual notification for incoming call.
    2. Call Pick Group Notification Timer (Seconds)
      : configure the Call Pickup Group Notification Timer by setting the delay in seconds (an integer between 1 and 300) between when the call first reaches the original called party and when the notification is sent to the rest of the call pickup group.
Group Call Alert
Call Alert