• Workcloud Communication Voice Client 9.x
Migrating Customer with EXM from CUCM Premium to Standard License
Migrating Customer with EXM from CUCM Premium to Standard License
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Migrating Customer with EXM from CUCM Premium to Standard License

The following steps are to be followed:
  1. Customers are to update their PBX configuration.
    1. Remove the extension with the CISCO device type/phone type, such as
      Cisco 8865
       or
      Cisco 9971
      , which supports CUCM Premium features to support the customer's PBX configuration. For more information, go to Deleting the CUCM Premium Extension.
    2. Create an extension with CISCO device type/phone type as "Third-Party SIP Device (Basic)" on the CUCM. For more information, go to Configuring Basic CUCM.
  2. Create/update the PBX configuration in the Extension Manager to update the PBX type.
  3. If the same directory numbers are used for the basic extensions, the administrator can update the existing premium CUCM extension with basic CUCM details. SIP User ID and Password are required to authenticate with the PBX. Customers can import or reuse the existing extensions CSV file with the added modifications. For more information, go to Create Extensions of Workcloud Communication Extension Manager Customer Administrator Guide
  4. Register the Voice Client with the required extension and validate that the Voice Client is working as expected with the new standard licenses.