Workforce Connect Voice Client 9x

Pinboard Integration - Intents/APIs to Share Call Data

Zebra Voice client now exposed new Intent action using that any third-party application can consume the call data generated inside the Voice Client for their business usage. The following features have been exposed to support this.

Generic Intent Support to Get Call Data on Demand

The Voice Client exposed the following intent

com.zebra.wfc.voice.GET_INFO

to get the specific category of call-data count from the Voice Client on-demand basis. Any third-party applications need to follow the steps in the following methods to get the count from the Voice Client.

Send a broadcast with the following action

GET_INFO

by providing the proper call category as an extra parameter. For more information, refer to the following table:

Intent: com.zebra.wfc.voice.GET_INFO
Extra Parameters	Value	Description
call_type	MISSED	Fetches the MISSED call count from the Voice Client and sends it back to the calling application.
call_type	REJECTED	Fetches the REJECTED call count from the Voice Client and sends it back to the calling application.
call_type	INCOMING	Fetches the INCOMING call count from the Voice Client and sends it back to the calling application.
call_type	OUTGOING	Fetches the OUTGOING call count from the Voice Client and sends it back to the calling application.

Generic Intent Support for Broadcasting Call Information

The Voice Client exposed the following intent

com.zebra.wfc.voice.CALL_INFO_BROADCAST

to get the specific category of call-data count from the Voice Client whenever there is a change in call history information. Any third-party applications need to follow the following steps to get the count from the Voice Client.

Intent: com.zebra.wfc.voice.CALL_INFO_BROADCAST
Value	Description
MISSED	Fetches the MISSED call count from the Voice Client and sends it back to the calling application.
REJECTED	Fetches the REJECTED call count from the Voice Client and sends it back to the calling application.
INCOMING	Fetches the INCOMING call count from the Voice Client and sends it back to the calling application.
OUTGOING	Fetches the OUTGOING call count from the Voice Client and sends it back to the calling application.

Generic Intent Support for Opening Voice History Fragment

The Voice G2 Client exposed the following intent

calllog.open_history

to open the Voice Client History Fragment with the specific category of filter selected option on-demand basis. Any third-party applications need to follow the following steps to request for opening Voice Client History Fragment with a specific filter set.

Send a broadcast with the following action

calllog.open_history

by providing the proper call category as an extra parameter. For more information, refer to the following table.

Intent: com.zebra.wfc.voice.calllog.open_history
Extra Parameters	Value	Description
call_type	ALL	Opens all categories of Voice Client call history.
call_type	MISSED	Opens the MISSED call history of Voice Client.
call_type	REJECTED	Opens the REJECTED call history of Voice Client.
call_type	INCOMING	Opens the INCOMING call history of Voice Client.
call_type	OUTGOING	Opens the OUTGOING call history of Voice Client.