Performing an Enterprise Reset Using ADB
Performing an Enterprise Reset Using ADB

Performing an Enterprise Reset Using ADB

Perform an Enterprise Reset using ADB.
Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Enterprise Reset file to a host computer.
  1. Connect the device to a host computer using a USB-C cable.
    When transferring files or debugging, ensure only one USB connection to the device exists. For example, do not dock the device or attach an expansion back if using a USB cable.
  2. Go to
    Settings
    .
  3. On A11, touch
    System
    Advanced
    Developer options
    .
  4. On A13, touch
    System
    Developer options
    .
  5. Slide the
    USB debugging
    switch to the
    ON
    position.
  6. If the device and host computer are connected for the first time, the
    Allow USB debugging?
    dialog box with the
    Always allow from this computer
    check box displays. Select the check box, if required.
  7. Touch
    OK
    .
  8. On the host computer command prompt window type
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  9. Type
    adb devices
    .
    The following displays:
    List of devices attached XXXXXXXXXXXXXXX device
    Where XXXXXXXXXXXXXXX is the device number.
    If the device number does not appear, ensure that the ADB drivers are installed properly.
  10. Press
    Enter
    .
    The System Recovery screen appears on the device.
  11. Press
    Volume Up
    and
    Volume Down
    to navigate to
    Apply upgrade from ADB
    .
  12. Press
    Power
    .
  13. On the host computer command prompt window type
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  14. Press
    Enter
    .
    The Enterprise Reset package installs, and then the System Recovery screen appears on the device.
  15. Press
    Power
    to reboot the device.