Troubleshooting the Device
Troubleshooting the Device

Troubleshooting the Device

This section provides troubleshooting options for the device.
Troubleshooting the Device
After installing the battery, the device does not boot up.
Power button was not pressed.
Press the Power button.
When pressing the power button the device does not turn on.
Battery not charged.
Charge or replace the battery in the device.
Battery not installed properly.
Install the battery properly.
System crash.
Perform a hard reset.
When pressing the power button the device does not turn on but two LEDs blink.
Battery charge is at a level where data is maintained but battery should be re-charged.
Charge or replace the battery in the device.
Battery did not charge.
Battery failed.
Replace battery. If the device still does not operate, perform a hard reset.
Device removed from cradle while battery was charging.
Insert the tablet into the cradle and begin charging.
Extreme battery temperature.
The ambient temperature must be between 0°C and 40°C (32 °F and 104°F).
Cannot see characters on display.
Device not powered on.
Press the Power button.
During data communication with a host computer, no data transmitted, or transmitted data was incomplete.
Device removed from cradle or disconnected from host computer during communication.
Replace the device in the cradle, or reattach the communication cable and re-transmit.
Incorrect cable configuration.
See the system administrator.
Communication software was incorrectly installed or configured.
Perform setup.
During data communication over Wi-Fi, no data transmitted, or transmitted data was incomplete.
Wi-Fi radio is not on.
Turn on the Wi-Fi radio.
You moved out of range of an access point.
Move closer to an access point.
During data communication over Bluetooth, no data transmitted, or transmitted data was incomplete.
Bluetooth radio is not on.
Turn on the Bluetooth radio.
You moved out of range of another Bluetooth device.
Move within 10 meters (32.8 feet) of the other device.
During data communication over mobile data, no data transmitted, or transmitted data was incomplete.
Mobile data is not on.
Turn on mobile data. If it is already on, turn it off and on again.
You moved out of the coverage area.
Move into a coverage area.
No sound.
Volume setting is low or turned off.
Adjust the volume.
Device shuts off.
Device is inactive.
The display turns off after a period of inactivity. Set this period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30 minutes.
Battery is depleted.
Replace the battery.
The multi-touch screen responds slowly or improperly.
Finger or screen is wet.
Ensure that your hands are clean and dry when touching the screen. Restart the tablet to try again.
A message appears stating that the device memory is full.
Too many files stored on the device.
Delete unused files. If necessary, save the files on a host computer.
Too many applications installed on the device.
Remove user-installed applications on the device to recover memory.
The device does not decode with reading bar code.
Scanning application is not loaded.
Load a scanning application on the device or enable DataWedge. See the system administrator.
Unreadable bar code.
Ensure the symbol is not defaced.
Distance between exit window and bar code is incorrect.
Place the device within proper scanning range.
Device is not programmed for the bar code.
Program the device to accept the type of bar code being scanned. Refer to the EMDK or DataWedge application.
Device is not programmed to generate a beep.
If the device does not beep on a good decode, set the application to generate a beep on good decode.
Battery is low.
If the scanner stops emitting a laser beam upon a trigger press, check the battery level. When the battery is low, the scanner shuts off before the device low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or the Global Customer Support Center.
Device cannot find any Bluetooth devices nearby.
Too far from other Bluetooth devices.
Move closer to the other Bluetooth device(s), within a range of 10 meters (32.8 feet).
The Bluetooth device(s) nearby are not turned on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s) are not in discoverable mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer to the device’s user documentation for help.
Cannot unlock device.
User enters incorrect password.
If the user enters an incorrect password five times, the user is requested to wait for 30 seconds when using a PIN, Pattern or Password.
Multi-User mode is causing undefined behavior.
Multi-User mode is not supported by the Mobility DNA Enterprise License.
Perform a soft or hard reset on the device.
Cannot transfer files or debug using a USB connection.
Too many USB connections to the device.
When connecting the device to a host computer, only one USB-C interface is allowed. For example, if using a USB-C cable, ensure the device is not in a cradle and does not have an expansion back attached.
USB headset connection is disrupted.
Too many USB connections to the device.
If you dock the device or attach an expansion back while using a USB headset, the headset connection is momentarily disrupted. The headset automatically reconnects within a few seconds. No action is required.