Problem | Possible Causes | Possible Solutions |
|---|---|---|
The scanner is not working. | No power to the scanner. | Check system power. For cordless models, ensure the battery/PowerCap is charged. |
Scanner is disabled. | Ensure that the correct host interface cable is used. | |
The scanner decodes barcodes but does not transmit data to the host. | Improper host interface configuration. | Scan appropriate host parameter barcodes. |
Loose interface cable. | Ensure all cable connections are secure. | |
Invalid ADF rule. | Program the correct ADF rules. | |
Scanner not paired to cradle. | Scan cradle pairing barcode. | |
The scanner is not decoding barcodes. | Scanner not programmed for barcode type. | Ensure the scanner is programmed to read the type of barcode being scanned. |
Unreadable barcode. | Ensure the barcode is not defaced; try scanning a test barcode of the same barcode type. | |
Incorrect distance between scanner and barcode. | Move the scanner closer to or further from the barcode. | |
Scanned data displays incorrectly on the host. | Improper host interface configuration. | Scan appropriate host parameter barcodes. |
Region configured improperly. | Select the appropriate country and language encoding scheme. |
