General Device Use Cases

A unique user is typically a supervisor or manager with a device with a more advanced feature set that is not shared with any other user. This extension may be shared with that person’s desk phone.

A shared device is typically for line workers or department staff that use a phone representing a functional area, as opposed to a specific person. The device has a basic feature and may also be uniform, sharing common elements (e.g.; button configurations) across all shared devices.