1. Workcloud Communication Voice Client 9.x Administrator Guide for Avaya Aura
  2. Settings
  3. Ringtones
  4. Line Ringtones
  5. Setting Line Ringtones
  6. Mute Ringtone
  • Workcloud Communication Voice Client 9.x
Mute Ringtone

Mute Ringtone

The ringtone of incoming calls can be muted by pressing the Volume Up/Down Key and the Power Key; by default, both keys are available for a customer.
The following table describes different scenarios for muting the Voice Incoming Call by pressing the Power and Volume Key.
Scenarios
Device Power Key (Mute Vibration and Ringtone)
Device Volume UP/DOWN(Mute Ringtone Only)
Remarks
The application is in the foreground.
Yes
Yes
The application is in the background.
Yes
Yes
The Voice Incoming Call ringtone is not muted through the
Volume UP
 key when the device volume is already at the maximum level.
The device is locked.
Yes
Yes
An incoming call notification is swiped in the background.
No
Yes
The voice incoming call ringtone is automatically muted if the previous incoming call notification is pushed to the background.
During Incoming Voice Calls, pressing the Volume Key does not mute the incoming call ringtone if the device's incoming call is set to Vibrate Mode and the Voice application runs in the background.
When you mute an incoming call by pressing the Power button, the call notification moves to the background.
By pressing the Blueparrort headset key, you can also mute the incoming call.