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  3. Workcloud Communication Voice Client 9.x Administrator Guide for Cisco CME
  4. Settings
  5. UI Settings
  6. Buttons Settings
  7. Configuring the Hold Button
Configuring the Hold Button

Configuring the Hold Button

Configure the Hold button using the GUI or XML.
Call Hold politely suspends an active call while you tend to other business or place an additional call using an additional Call Appearance. During call hold, you can switch between the active and held calls at any time.
Only available on the In-Call screen.
  1. In UI Settings, select
    Edit In-Call
    Add
    .
  2. Select the new button. A yellow box appears around the selected button.
  3. Touch
    Edit
     .
  4. Select the check box next to
    Confirm On Click
     to enable this (the default is Disabled).
  5. Touch
    Action
     and select
    HOLD
     .
  6. In the
    Title
     field, enter
    Hold
     .
  7. In the
    Description
     field, enter a short description of the button function.
  8. Touch
    Icon
     and select an icon from the
    Select Icon
     menu. See Icons.
  9. Touch
    BG
     to set the background color. See Setting Button Background Color.
  10. Touch
    FG
     to set the foreground text color. See Setting Button Text Color.
  11. Touch the
    Back
     button to return to the Zebra Voice home screen.
XML example of the Hold button.
    
<CallButtons>
...
   <Button>
      <title>Hold</title>
      <action>HOLD</action>
      <value></value>
      <enabled>false</enabled>
      <confirm>false</confirm>
      <description>Place call on hold</description>
      <bg_color>#FF001425</bg_color>
      <fg_color>#FFFFFFFF</fg_color>
      <icon>Default</icon>
   </Button>
...
</CallButtons>