Source | Problem | Cause | Solution |
|---|---|---|---|
Device (Workstation Cradle with Mobile Computer or Tablet) | External Monitor not detected. | The device is powered off when placed in the cradle and then turns on. | Remove the device from the cradle and re-insert it. The device will then detect the monitor. |
The display does not change orientation quickly. | It takes a little time for the device to recognize the monitor. | Wait for the screen to re-orientate. | |
Device not detecting the monitor. | Remove the device from the cradle and re-insert it. | ||
Peripheral not detected. | Bad cable connection. | Remove the cable and re-connect. | |
Licensing deactivated. | After using Workstation Connect in Work Profile mode, an Enterprise reset deactivates licensing. | Re-activate licensing after an Enterprise reset. | |
External Monitor | The external Monitor does not power on. | Bad cable connection. | Check the cable connection to the power source or from the Workstation Cradle (HDMI). |
