Performing an Enterprise Reset Using USB Drive

Performing an Enterprise Reset Using USB Drive

Perform an Enterprise Reset using a USB drive.
Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Enterprise Reset file to a host computer.
  1. Copy the Enterprise Reset zip file to the root of the USB drive.
    • Copy the zip file to a USB drive using a host computer and then install the microSD card into the device. See Getting Started for more information.
    • Connect the device with a microSD card already installed to the host computer and copy zip file to the microSD card. See USB Communication for more information. Disconnect the device from the host computer.
  2. Press and hold
    Power
    until the menu appears.
  3. Touch
    Restart
    .
  4. Press and hold
    Volume Up
    until the Zebra boot screen appears.
    The Android Recovery screen appears.
  5. Press
    Up
    and
    Down
    to navigate to the
    apply update from USB drive
    .
  6. Press
    Power
    .
  7. Press
    Up
    and
    Down
    to navigate to the Enterprise Reset file.
  8. Press
    Power
    .
    The Enterprise Reset occurs and then the device returns to the Recovery screen.
  9. Press
    Power
    .