Determining Software Versions

Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.
  1. Swipe down from the Status bar to open the Quick Access panel, and then touch Settings icon..
  2. Touch
    About phone
    .
  3. Touch
    About tablet
    .
  4. Scroll to view the following information:
    Basic info
    • Device name
    • Battery Information
    Legal & regulatory
    • Legal information
    • SW components
    Device details
    • Model
    • Android version
    Device identifiers
    • IP address
    • Wi-Fi MAC address
    • Device Wi-Fi MAC address
    • Bluetooth address
    • Uptime
    • Build Fingerprint
    • Build number
    To determine the device's International Mobile Equipment Identity (IMEI) information (WWAN only), touch
    About phone
    About tablet
    IMEI
    .
    • IMEI
      - Displays the IMEI number for the device.
    • IMEI SV
      - Displays the IMEI software version (SV) number for the device.