Performing a Factory Reset Using ADB
Performing a Factory Reset Using ADB

Performing a Factory Reset Using ADB

Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Factory Reset file to a host computer.
  1. Connect the device to a host computer using a USB-C cable or by inserting the device into the 1-Slot USB/Ethernet Cradle.
  2. Go to
    Settings
    .
  3. Touch
    System
    Advanced
    Developer options
    .
  4. Slide the
    USB debugging
    switch to the
    ON
    position.
  5. Touch
    OK
    .
  6. If the device and host computer are connected for the first time, the
    Allow USB debugging?
    dialog box with the
    Always allow from this computer
    check box displays. Select the check box, if required.
  7. Touch
    OK
    or
    ALLOW
    .
  8. On the host computer, navigate to the
    platform-tools
    folder and open a command prompt window.
  9. Type
    adb devices
    .
    The following displays:
    List of devices attached XXXXXXXXXXXXXXX device
    Where XXXXXXXXXXXXXXX is the device number.
    If device number does not appear, ensure that ADB drivers are installed properly.
  10. Type:
    adb reboot recovery
  11. Press
    Enter
    .
    The System Recovery screen appears on the device.
  12. Press
    Volume Up
    and
    Volume Down
    buttons to navigate to
    Apply upgrade from ADB
    .
  13. Press
    Power
    .
  14. On the host computer command prompt window type:
    adb sideload <file>
    where: <file> = the path and filename of the zip file.
  15. Press
    Enter
    .
    The Factory Reset package installs and then the System Recovery screen appears on the device.
  16. Press
    Power
    to reboot the device.
If you are not able to enter Android Recovery mode through the adb command, see Entering Android Recovery Manually.