Supervisors create and assign tasks to associates or a group. Supervisors can edit, set the priority, and provide a description for the task. Supervisors can see tasks assigned by other supervisors and, if necessary, cancel a task.
Each task has a status.
Not Accepted
A supervisor assigned the task to a user or a group and the task is not yet accepted.
In Progress
An associate accepted the task.
Completed
The associate completed the task.
To Reassign
A task in the Not Accepted or In Progress expired. Tasks in this state are not associated with a user or group.
Canceled
A supervisor canceled the task. A supervisor can cancel a task regardless of its status. Associates cannot see canceled tasks.
