Problem | Cause | Solution |
|---|---|---|
Activation is not completed on the client. | To complete the activation of the client, the system administrator must first provision a user in the Workcloud Communication PTT Pro Management Portal . | Contact the system administrator to provision the user. |
The Map tab appears black or blue. | The Location Services feature on the device is turned off.The Google Play services feature on the device is disabled and/or is out-of-date.A firewall is blocking access to Google Maps. | Turn on the device’s Location Services .Enable and/or update Google Play services .For more information about Location Services and Google Play services for a specific device, refer to the documentation for that device. |
The client displays a public key mismatch error. | A new user logs into a device. | Contact the system administrator to clear the public key for the new user in the Workcloud Communication PTT Pro Management Portal . |
Zebra PTT Pro does not operate properly after an upgrade to the device operating system. | The Zebra PTT Pro app installed on the device is not supported on the new version of Android. | Update the Zebra PTT Pro app to a version supported on the device operating system. |
Zebra PTT Pro displays an error screen and restarts . | If the client encounters a low-level error. | No action is required by the user, the client will automatically restarts. |
