Symptom | Possible Cause | Action |
|---|---|---|
LEDs do not light when the device or spare battery is inserted. | The cradle is not receiving power. | Ensure the power cable is connected securely to both the cradle and to AC power. |
The device is not seated firmly in the cradle. | Remove and reinsert the device into the cradle, ensuring it is firmly seated. | |
The spare battery is not seated firmly in the cradle. | Remove and reinsert the spare battery into the charging slot, ensuring it is firmly seated. | |
The device battery is not charging. | The device was removed from the cradle, or the cradle was unplugged from AC power too soon. | Ensure that the cradle is receiving power. Ensure that the device is seated correctly. Confirm main battery is charging. The battery charges from fully depleted to 90% in approximately 4 hours, and from fully depleted to 100% in approximately 5 hours. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 5°C (40°F) or above 40°C (104°F). | |
The spare battery is not charging. | The battery is not fully seated in the charging slot. | Remove and reinsert the spare battery in the cradle, ensuring it is firmly seated. The battery charges from fully depleted to 90% in approximately 4 hours, and from fully depleted to 100% in approximately 5 hours. |
The battery was inserted incorrectly. | Reinsert the battery so the charging contacts on the battery align with the contacts on the cradle. | |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
