Problem | Cause | Solution |
|---|---|---|
The battery is not charging. | The device was removed from the cradle too soon. | Replace the device in the cradle. The battery charges from fully depleted to 90% in approximately 4 hours, and from fully depleted to 100% in approximately 5 hours. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly. Verify charging is active. Touch  System About phone Status | |
The ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature is between 5°C (40°F) or above 40°C (104°F). | |
Spare Battery not charging. | The charger is not receiving power. | Ensure the power cable is connected securely to both the charger and to AC power. |
The spare battery is not correctly seated. | Remove and re-insert the battery into the battery adapter, ensuring it is correctly seated. | |
The battery adapter is not seated properly. | Remove and re-insert the battery adapter into the charger, ensuring it is correctly seated. | |
The battery was removed from the charger or the charger was unplugged from AC power too soon. | Ensure that the charger is receiving power. Ensure the spare battery is seated correctly. The battery charges from fully depleted to 90% in approximately 4 hours, and from fully depleted to 100% in approximately 5 hours. | |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. |
