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TC22R Integrated Handheld RFID Reader Product Reference Guide
Maintenance and Troubleshooting
Troubleshooting
TC22R Integrated Handheld RFID Reader
TC22R Integrated Handheld RFID Reader
About This Guide
Mobility DNA Enterprise License
Licensed Features
Core OS, Apps, and mDNA
Fusion
Connectivity
Request Licenses
Notational Conventions
Icon Conventions
Service Information
Determining Software Versions
Determining Serial Number
Getting Started
Unpacking the Device
Features
Setting Up the Device
Installing a microSD Card
Installing the Battery
Battery Charging
Replacing the microSD Card
Replacing the Battery
Using the Device
Home Screen
Setting Home Screen Rotation
Status Bar
Status Icons
Notification Icons
Managing Notifications
Opening the Quick Access Panel
Quick Access Panel Icons
Editing Icons on the Quick Settings Bar
Battery Management
Low Battery Notification
Turning Off the Radios
Checking Battery Status
Monitoring Battery Usage
Interactive Sensor Technology
Waking the Device
USB Communication
Transferring Files
Transferring Photos
Disconnecting from the Host Computer
Settings
Accessing Settings
Display Settings
Setting the Screen Brightness Automatically
Setting the Screen Brightness Manually
Setting Night Light
Setting Screen Rotation
Setting Lock Screen Notifications
Setting Display and Text Size
Notification LED Brightness Level
Setting Touch Panel Mode
Setting the Date and Time
General Sound Setting
Sound Options
Setting Wake-Up Sources
Remapping a Button
Remapping Keys
Keyboards
Enabling Keyboards
Switching Between Keyboards
Using the Android and Gboard Keyboards
Edit Text
Entering Numbers, Symbols, and Special Characters
Enterprise Keyboard
Numeric Tab
Alpha Tab
Additional Character Tab
Scan Tab
Language Usage
Changing the Language Setting
Adding Words to the Dictionary
Notifications
Enabling Blink Light
Applications
Installed Applications
Accessing Apps
Switching Between Recent Apps
Battery Manager
Opening Battery Manager
Battery Manager Information
Camera
Taking Photos
Recording Videos
Camera Settings
DataWedge
DWDemo Icons
RxLogger
RxLogger Configuration
Configuration File
Enabling Logging
Disabling Logging
Extracting Log Files
Backing Up Data
RxLogger Utility
Initiating the Main Chat Head
Removing the Main Chat Head
Viewing Logs
Removing a Sub Chat Head Icon
Backing Up In Overlay View
Data Capture
Imaging
Digital Camera
Operational Modes
Scanning Considerations
Scanning with Internal Imager
Scanning with the Camera
DataWedge
Enabling DataWedge
Disabling DataWedge
Supported Decoders
Camera Supported Decoders
SE4710 Internal Imager Supported Decoders
Wireless
Wireless Local Area Networks
Connecting to a Wi-Fi Network
Wi-Fi Version
Removing a Wi-Fi Network
WLAN Configuration
Configuring a Secure Wi-Fi Network
Manually Adding a Wi-Fi Network
Configuring a Proxy Server
Configuring the Device to Use a Static IP Address
Wi-Fi Direct
Wi-Fi Preferences
Additional Wi-Fi Settings
Wi-Fi Direct
Bluetooth
Adaptive Frequency Hopping
Security
Bluetooth Profiles
Bluetooth Power States
Bluetooth Radio Power
Enabling Bluetooth
Disabling Bluetooth
Discovering Bluetooth Device(s)
Changing the Bluetooth Name
Connecting to a Bluetooth Device
Selecting Profiles on the Bluetooth Device
Unpairing a Bluetooth Device
Cast
Near Field Communications
Reading NFC Cards
Enterprise NFC Settings
Accessories
Battery Charging
Battery Charging Indicators
Charging Temperature
1-Slot Charge-Only Cradle
Setup
4-Slot Battery Charger
Setup
Two Charger Setup
4-Slot Charge-Only Cradle
Setup
4-Slot Ethernet Cradle
Setup
Daisy-chaining Ethernet Cradles
Ethernet Communication
Ethernet LED Indicators
Establishing Ethernet Connection
Configuring Ethernet Proxy Settings
Configuring Ethernet Static IP Address
Charge/USB-C Cable
USB Communication
Charging the Device
4-Slot Cradle Rack Installation
Installing the 4-Slot Cradle on a Rack
Installing the Rack Mount
Application Deployment
Android Security
Secure Certificates
Installing a Secure Certificate
Configuring Credential Storage Settings
Android Development Tools
Android Development Workstation
Enabling Developer Options
EMDK for Android
StageNow for Android
GMS Restricted
ADB USB Setup
Application Installation Methods
Installing Applications Using the USB Connection
Installing Applications Using the Android Debug Bridge
Installing Applications Using Wireless ADB
Installing Applications Using a microSD Card
Uninstalling an Application
Android System Update
Performing a System Update Using microSD Card
Performing a System Update Using ADB
Verifying System Update Installation
Android Enterprise Reset
Performing an Enterprise Reset From Device Settings
Performing an Enterprise Reset Using microSD Card
Performing an Enterprise Reset Using ADB
Android Factory Reset
Performing a Factory Reset Using microSD Card
Performing a Factory Reset Using ADB
Android Storage
Random Access Memory
Viewing Memory
Internal Storage
Viewing Internal Storage
External Storage
Viewing External Storage
Formatting a microSD Card as Portable Storage
Formatting a microSD Card as Internal Memory
Enterprise Folder
Managing Apps
App Details
Managing Downloads
Maintenance and Troubleshooting
Maintaining the Device
Best Practices for Enterprise Mobile Devices Operating in Hot Environments and Direct Sunlight
Battery Safety Guidelines
Properly Plugging and Unplugging a USB-C Cable
Connecting a USB-C Cable
Disconnecting a USB-C Cable
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Housing
Display
Camera and Exit Window
Cleaning Battery Connectors
Cleaning Cradle Connectors
Troubleshooting
Resetting the Device
Performing a Soft Reset
Performing a Hard Reset
Troubleshooting the Device
1-Slot Charge-Only Cradle Troubleshooting
4-Slot Battery Charger Troubleshooting
4-Slot Charge-Only Cradle Troubleshooting
4-Slot Ethernet Cradle Troubleshooting
Technical Specifications
SE4710 Decode Distances
1-Slot Charge-Only Cradle Specifications
4-Slot Battery Charger Specifications
4-Slot Charge-Only Cradle Specifications
4-Slot Ethernet Cradle Specifications
Known Limitations and Recommendations
Troubleshooting
Troubleshooting
This section provides instructions for resetting the device and troubleshooting the device and cradles.
Maintenance and Troubleshooting
Resetting the Device
Troubleshooting the Device
1-Slot Charge-Only Cradle Troubleshooting
4-Slot Battery Charger Troubleshooting
4-Slot Charge-Only Cradle Troubleshooting
4-Slot Ethernet Cradle Troubleshooting
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