Determining Software Versions
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Determining Software Versions

Before contacting Customer Support, determine the current software version on your device.
  1. Swipe down from the Status bar with two fingers to open the Quick Access panel, and then touch Settings icon..
  2. Touch
    About phone
    .
  3. Scroll to view the following information:
    • Device name
    • Battery information
    • Phone information
    • Legal information
    • SW components
    • Model & hardware
    • Model
    • EID
    • Android version
      • Android security update
      • Google Play system update
      • Baseband version
      • Kernel version
      • Build Fingerprint
      • Build number
      • Android Security Update
    • IP address
    • Wi-Fi MAC address
    • Device Wi-Fi MAC address
    • Bluetooth address
    • Up time