Performing a Factory Reset Using ADB

Performing a Factory Reset Using ADB

Perform a Factory Reset using ADB.
Go to the Zebra Support & Downloads web site at zebra.com/support and download the appropriate Factory Reset file to a host computer.
  1. Using a T10 Torx screwdriver, remove four screws securing the top cover to the device.
    An image depicting a screwdriver removing the screws that are securing the device's top cover.
    When the user connects a USB cable to the USB-C port on top of the device, the USB and RS-232 ports on the bottom are disabled.
  2. Connect the device to a host computer using a USB-C cable.
  3. Go to
    Settings
    .
  4. On Android 11, touch
    System
    Advanced
    Developer options
    .
  5. On Android 13, touch
    System
    Developer options
    .
  6. On Android 11, touch
    System
    Advanced
    Developer options
    .
  7. On Android 13, touch
    System
    Developer options
    .
  8. Touch
    System
    Developer options
    .
  9. Slide the switch to the
    ON
    position.
  10. Slide the
    USB debugging
    switch to the
    ON
    position.
  11. If the device and host computer are connected for the first time, the
    Allow USB debugging?
    dialog box with the
    Always allow from this computer
    check box displays. Select the check box, if required.
  12. Touch
    USB Debugging
    . A check appears in the check box. The
    Allow USB debugging?
    dialog box appears.
  13. Touch
    OK
    or
    ALLOW
    .
  14. Type
    adb devices
    .
    The following displays:
    List of devices attached XXXXXXXXXXXXXXX device
    Where XXXXXXXXXXXXXXX is the device number.
    If the device number does not appear, ensure that the ADB drivers are installed properly.
  15. Press
    Up
    and
    Down
    to navigate to
    Apply upgrade from ADB
    .
  16. Tap the touch panel to advance to the next menu choice and navigate to
    Apply upgrade from ADB
    .
  17. Press
    Up
    and
    Down
    to navigate to
    Apply upgrade from ADB
    .
  18. Press
    Up Arrow
    and
    Down Arrow
    to navigate to
    Full OTA Package
    .
  19. Use
    Up
    and
    Down
    to navigate to
    Full OTA Package
    .
  20. Press
    Power
    .
  21. Press
    Scan
    .
  22. On the host computer command prompt window type
    adb sideload <file>
    .
    where: <file> = the path and filename of the zip file.
  23. Press
    Enter
    .
    The Factory Reset package installs, and then the System Recovery screen appears on the device.
  24. Press
    Scan
    to reboot the device.