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WT6400 WT5400 Product Reference Guide for Android™
Maintenance and Troubleshooting
Troubleshooting the Device
WT5400/WT6400 Product Reference Guide
WT5400/WT6400 Product Reference Guide
About This Guide
Configurations
Notational Conventions
Icon Conventions
Service Information
Determining Software Versions
Determining the Serial Number
Getting Started
Unpacking the Device
Device Features
Setting Up the Device
Installing the Battery
Charging the Battery
Charging Indicators
Charging Temperature
Installing the Single and Double Dial Wrist Mounts
Installing the Velcro Wrist Mount
Unmounting the Wrist Mount
Scanner Compatibility
Replacing the Battery
Using the Device
Home Screen
Setting Home Screen Rotation
Status Bar
Notification Icons
Status Icons
Managing Notifications
Opening the Quick Access Panel
Quick Access Panel Icons
Editing the Quick Access Tiles
Battery Management
Checking Battery Status
Monitoring Battery Usage
Low Battery Notification
Waking the Device
USB Communication
Transferring Files
Transferring Photos
Disconnecting from the Host Computer
Settings
Accessing Settings
Display Settings
Setting the Screen Brightness Manually
Setting the Screen Brightness Automatically
Setting Night Light
Setting Screen Timeout
Setting Screen Rotation
Setting Lock Screen Notifications
Setting Font Size
Setting the Date and Time
General Sound Settings
Sound Options
Setting Wake-Up Sources
Remapping a Button
Remappable Keys
Keyboards
Keyboard Configuration
Enabling Keyboards
Switching Between Keyboards
Using the Android and Gboard Keyboards
Edit Text
Entering Numbers, Symbols, and Special Characters
Enterprise Keyboard
Numeric Tab
Alpha Tab
Additional Character Tab
Scan Tab
Keypad
Keypad Descriptions
Language Usage
Changing the Language Setting
Adding Words to the Dictionary
Notifications
Setting App Notifications
Viewing Notifications
Controlling Lock Screen Notifications
Enabling Blink Light
Applications
Installed Applications
Accessing Apps
Switching Between Recent Apps
Battery Manager
Opening Battery Manager
Battery Manager Information Tab
DataWedge Demonstration
DataWedge Demonstration Icons
Selecting a Scanner
PTT Express Voice Client
PTT Express User Interface
PTT Audible Indicators
PTT Notification Icons
Enabling PTT Communication
Selecting a Talk Group
PTT Communication
Creating a Group Call
Responding with a Private Response
Disabling PTT Communication
RxLogger
RxLogger Configuration
Configuration File
Enabling Logging
Disabling Logging
Extracting Log Files
Backing Up Data
RxLogger Utility
Initiating the Main Chat Head
Removing the Main Chat Head
Viewing Logs
Removing a Sub Chat Head Icon
Backing Up In Overlay View
Data Capture
Imaging
Laser Scanning
Operational Modes
Scanning Considerations
Scanning with the RS4000 Ring Scanner
Scanning with the RS5000/RS5000x Corded Imager
Scanning with the RS2100 Wearable Scanner
Scanning with the RS5100 Ring Scanner
Scanning with the RS6100 Bluetooth Ring Scanner
Scanning with the RS6000 Bluetooth Ring Scanner
Scanning with the RS507/RS507X Hands-Free Imager
Pairing a Bluetooth Ring Scanner
Pairing in SSI Mode Using Near Field Communication
Pairing in HID Mode Using Near Field Communication
Pairing a Bluetooth Scanner
Pairing Using Simple Serial Interface
Pairing the Bluetooth Scanner Using Bluetooth Human Interface Device
DataWedge
Enabling DataWedge
Disabling DataWedge
Supported Decoders
RS4000 Supported Decoders
RS5000 Supported Decoders
RS2100/RS5000X Supported Decoders
RS5100 Supported Decoders
RS6000 Supported Decoders
RS507/RS507x Supported Decoders
Wireless
Wireless Local Area Networks
Connecting to a Wi-Fi Network
Removing a Wi-Fi Network
WLAN Configuration
Configuring a Secure Wi-Fi Network
Manually Adding a Wi-Fi Network
Configuring for a Proxy Server
Configuring the Device to Use a Static IP Address
Wi-Fi Preferences
Additional Wi-Fi Settings
Wi-Fi Direct
Bluetooth
Adaptive Frequency Hopping
Security
Bluetooth Profiles
Bluetooth Power States
Bluetooth Radio Power
Enabling Bluetooth
Disabling Bluetooth
Discovering Bluetooth Device(s)
Changing the Bluetooth Name
Connecting to a Bluetooth Device
Selecting Profiles on the Bluetooth Device
Unpairing a Bluetooth Device
Cast
Near Field Communications
Reading NFC Cards
Enterprise NFC Settings
Accessories
Device Accessories
Battery Charging
Charging the Main Battery
Charging the Spare Battery
Battery Removal
Charging Indicators
Charging Temperature
1-Slot Charging Cradle
Setup
Charging the Device
5-Slot Charge Only Cradle
Setup
10-Slot Charge Only Cradle
Setup
5-Slot Ethernet Cradle
Setup
Establishing Ethernet Communication
Ethernet LED Indicators
Daisy-chaining Ethernet Cradles
Ethernet Settings
Configuring Ethernet Proxy Settings
LED Indicators
4-Slot Battery Charger
Setup
20-Slot Battery Charger
Setup
USB/Charge Cable
Attaching the USB and Charging Cable
Removing the USB and Charging Cable
Hip Mount
Installing the Hip Mount
Routing an Extended Cable Scanner
Quick Disconnect Audio Cables
Attaching the USB and Charging Cable
Connecting the Audio Cable to a Headset
Removing the Audio Adapter
Vibrator Cable
Connecting the Vibrator Cable
RS4000 Scanner
Connecting the RS4000 Scanner
RS5000/RS5000x Imager
Connecting the RS5000/RS5000x
5-Slot Cradle Rack
Installing the 5-Slot Cradle Rack
4-Slot Battery Chargers Rack
Installing the 4-Slot Battery Chargers Rack
Installing the Rack Mount
5-Slot Cradle Wall Installation
Bottom Tray Assembly
Wall-Mounting the Bracket 5-Slot Cradle
4-Slot Battery Charger Wall Installation
Bottom Tray Assembly
Wall-Mounting the Bracket 4-Slot Cradle
Application Deployment
Secure Certificates
Installing a Secure Certificate
Configuring Credential Storage Settings
Android Development Tools
Android Development Workstation
Enabling Developer Options
EMDK for Android
StageNow for Android
GMS Restricted
ADB USB Setup
Enabling USB Debugging
Application Installation Methods
Installing Applications Using the USB Connection
Installing Applications Using the Android Debug Bridge
Installing Applications Using Wireless Android Debug Bridge
Uninstalling an Application
Android System Update
Performing a System Update Using ADB
Verifying System Update Installation
Android Enterprise Reset
Performing an Enterprise Reset From Device Settings
Performing an Enterprise Reset Using ADB
Android Factory Reset
Performing a Factory Reset Using ADB
Android Storage
Random Access Memory
Viewing Memory
Internal Storage
Viewing Internal Storage
Enterprise Folder
Managing Apps
App Details
Managing Downloads
Maintenance and Troubleshooting
Maintaining the Device
Battery Safety Guidelines
Cleaning Instructions
Approved Cleanser Active Ingredients
Harmful Ingredients
Device Cleaning Instructions
Special Cleaning Notes
Cleaning Materials Required
Cleaning Frequency
Cleaning the Device
Housing
Display
Exit Window
Cleaning Cradle Connectors
Cleaning the Wrist Mount
Troubleshooting the Device
Resetting the Device
Performing a Soft Reset
Performing a Hard Reset
Troubleshooting the Devices
1-Slot Charging Cradle
5-Slot Charge Only Cradle
10-Slot Charge Only Cradle
5-Slot Ethernet Cradle
4-Slot Spare Battery Charger
20-Slot Spare Battery Charger
Specifications
Data Capture Options
I/O Connector Pin-Outs
1-Slot USB Charging Cradle Technical Specifications
5-Slot Charge Only Cradle Technical Specifications
10-Slot Device/RS6000 Charge Only Cradle Technical Specifications
10-Slot Charge Only Cradle Technical Specifications
5-Slot Ethernet Cradle Technical Specifications
4-Slot Battery Charger Technical Specifications
20-Slot Battery Charger Technical Specifications
USB and Charging Cable Technical Specifications
Short Quick Disconnect Headset Adapter Cable Technical Specifications
Long Quick Disconnect Headset Adapter Cable Technical Specifications
Vibrator Cable Technical Specifications
Troubleshooting the Device
Troubleshooting the Device
This section describes how to troubleshoot various issues that a user may encounter while using the device.
Maintenance and Troubleshooting
Resetting the Device
Troubleshooting the Devices
1-Slot Charging Cradle
5-Slot Charge Only Cradle
10-Slot Charge Only Cradle
5-Slot Ethernet Cradle
4-Slot Spare Battery Charger
20-Slot Spare Battery Charger
