Issue | Possible Cause | Recommended Solution |
|---|---|---|
The USB Host Port Is Not Acknowledging a USB Device
| ||
The printer is not acknowledging a USB device or is not reading the files on a USB device that is plugged into the USB host port.
| The printer currently supports USB drives only up to 1 TB in size.
| Use a USB drive that is 1 TB or smaller.
|
The USB device may require its own external power.
| If your USB device requires external power, make sure that it is plugged into a working power supply.
| |
Printer Parameters Are Not Set As Expected
| ||
Changes in parameter settings did not take effect.
OR
Some parameters changed unexpectedly.
| A firmware setting or command prevented the ability to change the parameter.
| Check your label formats or the settings of the software that you use to send formats to the printer.
If necessary, refer to the Programming Guide for ZPL, ZBI, Set-Get-Do, Mirror, and WML or call a service technician. A copy of the manual is available at zebra.com/manuals.
|
A command in a label format changed the parameter back to the previous setting.
| ||
Calibration Issues
| ||
Auto Calibrate failed.
| The media or ribbon is loaded incorrectly.
| Ensure that the media and ribbon are loaded correctly. See Loading the Ribbon and Loading the Media.
|
The sensors could not detect the media or ribbon.
| Calibrate the printer. See Calibrating the Ribbon and Media Sensors.
| |
The sensors are dirty or positioned improperly.
| Ensure that the sensors are clean and properly positioned.
| |
The media type is set incorrectly.
| Set the printer for the correct media type (gap/notch, continuous, or mark).
| |
Non-continuous labels are being treated as continuous labels.
| The printer was not calibrated for the media being used.
| Calibrate the printer. See Calibrating the Ribbon and Media Sensors.
|
The printer is configured for continuous media.
| Set the printer for the correct media type (gap/notch, continuous, or mark).
| |
Printer Locks Up
| ||
All indicator lights are on, and the printer locks up.
| Internal electronic or firmware failure.
| Power cycle the printer. If the problem persists, call a service technician.
|
The printer locks up while booting up.
| Main logic board failure.
| |
