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About Zebra
ZQ220 Plus/ZQ120 Plus Mobile Printer User Guide
Maintenance and Troubleshooting
Troubleshooting Topics
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ZQ220 Plus/ZQ120 Plus User Guide
ZQ220 Plus/ZQ120 Plus User Guide
About this Guide
Notational Conventions
Icon Conventions
Printer Overview
Unpacking and Inspection
Reporting Damage
Battery
Printing Technology
Product Information QR Code
Near Field Communication (NFC)
Printer Features
Printer Setup and Operation
Preparing the Battery for Use
Installing/Removing the Battery and Battery Tape Insulator
Removing the Battery Tape Insulator
Installing the Battery
Printer Cautions
Battery Safety
Charger Safety
Charging the Battery
AC-to-USB Charger
1-Slot Battery Charger
Loading the Media
Operator Controls
Printer Status Icons
Information Screen
Timed Messages
User Activity Messages
Configuration Screen
Sleep Screen
Buttons
Verify Printer is Working
Printing a Configuration Report
Connecting the Printer
USB Communications
Wireless Communications with Bluetooth
Bluetooth Networking Overview
Bluetooth Security Modes
Connecting the Printer to a Device
Connect to a Phone or Tablet
Installing Drivers and Connecting to a Windows-Based Computer
Zebra Printer Setup Utilities
Adding a Printer through Zebra Setup Utilities
Setting Up the Software
Designing Labels
Using Pre-Printed Receipt Media
Black Mark Dimensions (Receipt Media)
Label Areas
Label Design Examples
Keep-Out Areas
Using Near Field Communication (NFC)
NFC Use Cases
Wearing the Printer
Swivel Belt Clip
Shoulder Strap
Soft Case
Maintenance and Troubleshooting
Preventative Maintenance
Extending Battery Life
General Cleaning Instructions
Cleaning
LCD Control Panel Indicators
Troubleshooting Topics
No Power
Media does not feed
Poor or faded print
Partial or missing print
Garbled Print
No Print
Reduced Battery Charge Life
Data icon flashing
Media Out or Head Open icons flashing
Communication Error
Label binding
Skip Labels
Blank LCD Screen
No NFC Connectivity
Communications Diagnostics
Troubleshooting Tests
Printing a Configuration Label
Contacting Technical Support
Specifications
Printing Specifications
Memory and Communications Specifications
Label Specifications
CPCL Font and Bar Code Specifications and Commands
Physical, Environmental and Electrical Specifications
ZQ220 Plus and ZQ120 Plus Dimensions
Accessories
Miscellaneous
Serial Number and Product Configuration Code (PCC) Number Locations
USB Cable
Media Supplies
Maintenance Supplies
Battery and Product Disposal
Skip Labels
Skip Labels
Check media for top of form sensor mark or label gap.
Check that the maximum print field has not been exceeded on label.
Ensure bar or gap sensor is not blocked or malfunctioning.
Troubleshooting Topics
