Configuring Sync Interval Frequency

There are two configurable timers running on the KIOSK:

1 - 15 minutes
- This timer can be set between 1 to 15-minute and is used to fetch a list of users, lost devices, and other information.
10 - 60 seconds
- This timer can be set between 10 to 60 seconds and is used to update the status of devices (available, in use, missing) to the server.

Customers can configure timer values via

MDM

configuration or by placing a configuration file in the

Downloads

folder. When new timer values are configured, they become effective, starting with the following cycle. For example, if the user adjusts the timer from a 15-minute interval to 10-minute, this new setting will be applied after the current 15-minute timer ends. Subsequently, the timer will operate at 10-minute intervals.

Configuring via MDM

:

The customer can send configurations via two methods:
Using
Managed Configurations
via MDM, or
sending a configuration file via MDM.
For
Managed Configurations
, there are two defined restriction names for two timer frequencies:
syncCabinetAndDeviceStatusInterval
syncUserAndDeviceListInterval
Use these restricted names to configure the timer frequency.
Sending configuration file via MDM: The intent action is
com.backsafe.kioskcore.action.READ_CONFIG
for sending the configuration file via MDM. The configuration file should be placed under the device
Downloads
folder.