The Zebra Voice Client provides the features of Call Rating Feedback data analytics at the end of the voice call. The Administrator must configure the configuration parameter
show_call_quality_feedback
in the XML Tags.
The call rating can be configured using the Profile Manager or Provisioning Manager environment.
Call feedback quality is part of data collection. Go to Data Collection.
Call feedback quality is prompted to the user after every 7 days.
A prompt is displayed only after the call has ended. It does not matter whether the call has been missed, rejected, or actually ended.
If provided feedback is <=3, then the user gets one more extra field to provide feedback
There is no restriction; the user can enter any number of characters in the feedback field. However, at any given time, only two lines are displayed in the feedback input field.
Know Issues
The Call Rating screen is not displayed if the Imprivata is used.
The Call Rating screen disappears after a new call appears,
