Workcloud Communication Voice Client 9.x

Configuring Follow Me

Configure the Follow Me button using the GUI or XML.

Follow me diverts all telephone calls targeted to one extension to a second extension. All incoming calls targeted to a phone with Follow Me enabled are immediately diverted to the Follow Me target. User settings from a phone with Follow Me enabled are applied to calls received at the target extension.

Only available on the In-Call screen.

In

UI Settings

, select

Edit In-Call

Add

.

Select the new button. A yellow box appears around the selected button.

Touch

Edit

.

Select the check box next to

Confirm On Click

to enable this (the default is Disabled).

Touch

Action

and select

FOLLOW ME

.

In the

Title

field, enter

Follow Me

.

In the

Description

field, enter a short description of the button function.

Touch

Icon

and select an icon from the

Select Icon

menu. See Icons.

Touch

BG

to set the background color. See Setting Button Background Color.

Touch

FG

to set the foreground text color. See Setting Button Text Color.

Touch the

Back

button to return to the Zebra Voice home screen.

XML example of the Follow Me button.

<CallButtons>
...
   <Button>
      <title>Follow Me</title>
      <action>FOLLOW ME</action>
      <value></value>
      <enabled>true</enabled>
      <confirm>false</confirm>
      <description>Follow me to another extension </description>
      <bg_color>#FF001425</bg_color>
      <fg_color>#FFFFFFFF</fg_color>
      <icon>Default</icon>
   </Button>
...
</CallButtons>

Follow Me To: From their own extension, the user commands the PBX to send all calls to another destination (similar to Call Forwarding (unconditional)).

Follow Me Here: From another extension the user commands the PBX to send all calls to that extension.

*14*N# - Follow Me To. (To disabled this perform Follow me to own extension.)

*12*N# - Follow Me Here.

*13*N# - Cancel Follow Me Here.