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Workcloud Communication Voice Client 9.x Administrator Guide for Avaya IP Office
Configuring the IP Office PBX
Opening the Avaya IP Office Web Manager
Workcloud Communication Voice Client 9.x
Workcloud Communication Voice Client 9.x
Revision History
About This Guide
PBX Integration Statement
Notational Conventions
Service Information
Configuring the IP Office PBX
Collect Necessary Information for IP Office
Opening the Avaya IP Office Web Manager
Adding New SIP User
Adding User Credentials
Adding an Extension (If not already configured)
Editing User Properties
Check Device Settings in IP Office
Configuring the Client
Determine Deployment Readiness
Connect Android Wireless Device to Network
Install Zebra Voice
Download and Install Board Support Package (BSP) Operating System
Installing the Zebra Voice APK
Installing the APK Manually
Installing the APK Using ADB Commands
Creating a Shortcut for Zebra Voice
Opening Zebra Voice
Configure Default Home Screen
Activate Zebra Voice
Activating Manually
Activate with an MDM
Activate Using MDM Deployment
Activating with a USB Tether
Update License
Enable or Disable Update License Control
Configure Zebra Voice
Configuring with Zebra Voice GUI
Configure Using an MDM
Configure Using MDM Deployment
Configuring with a USB Tether
Updating a Specific Parameter
Configuring with Zebra Profile Manager
Subscribe a Department via Intent
What Headsets Do and Support?
Dynamic Configuration
Dynamic Configuration Overview
General Device Use Cases
Device Start-Up
Device Identification
Profile Configuration
Connection Attributes
Enable Using Dynamic Configuration
Enabling Dynamic Configuration
wfcvariable.xml File
XML File Location
DHCP Option 150
Configuration Resynchronization
Dynamic Configuration Start-Up - Server Side
Dynamic Configuration Start-Up - Client Side
XML File Examples
Testing Remote Dynamic Configuration
Settings
Accessing Settings
Exit, Reload, or Sign Out
Exiting Zebra Voice
Reloading Zebra Voice
Signing Out of Zebra Voice
Disabling Sign Out
Profile Settings
Creating a Profile
Changing a Profile Name
Setting the Shared Profiles URI
Load New Profile
Loading a New Profile Using the GUI
Loading a New Profile Using XML
Loading a Profile Using ADB Commands
Save Current Profile
Edit a Profile Using XML
VPN Settings
Configuring VPN Preferred
Configuring VPN Usage Only
Connection Parameters
Configuring Multiple PBX Types
Color Theme
Choosing a Theme
Audio Settings
Accessing Audio Settings
Audio Codecs Priorities
Setting Audio Codecs Priorities
Dual Tone Multi-Frequency Parameters
Setting DTMF Parameters - Payload Size
Jitter Buffer
Setting Jitter Initial Delay
Setting Jitter Buffer Max Buffer Size
RTP Parameters
Setting Real-Time Transport Protocol (RTP) Parameters - Payload Size
Setting First Real-Time Transport Protocol (RTP) Port
Setting Last Real-Time Transport Protocol (RTP) Port
Setting Secure Real-Time Protocol for Standard Client
UI Settings
Accessing UI Settings
Configuring File Sections
Profile Section
Dashboard Section
Call Buttons Section
Headless Mode
Background Logo
Choosing a Logo from the Icon Library
Creating a Custom Background Logo
Choosing a Custom Logo
Graphical User Interface Design Tool
Accessing the GUI Design Tool
UI Settings GUI Design Tool
Home Screen Buttons
In-Call Buttons
Buttons Settings
Configuring the Call Button
Configuring the Dial Button
Configuring the Start App
Configuring the Log Marker
Configuring Speed Dial 0-9
Configuring the Redial Button
Configuring the Suspend Mode Button
Configuring the History Button
Configuring the Contacts Button
Configuring the Favorites Button
Configuring the Voicemail Button
Configuring the Do Not Disturb Button
Configuring the Directory Button
Configuring Follow Me
Configuring the Add Call Button
Configuring the Home Button
Configuring the Hold Button
Configuring the Resume Button
Configuring the Transfer Button
Configuring the Conference Button
Configuring the Complete Button
Configuring the End Call Button
Configuring the Default List Button
Configuring the List Buttons Using XML
Configuring the Blank Button
Configuring the Reload Button
Configuring the Sign-Out Button
Configuring the Ringtone Button
Configuring the Add Department Button
Configuring the Change Department Button
Icons
Choosing a Button from the Icon Library
Choosing a Custom Icon
Setting the Icon Scale Type
Button Color
Setting Button Background Color
Setting Button Text Color
Global Button Color Settings
Setting Global Button Background Color
Setting Global Button Text Color
Resetting Colors to Default
Restoring Buttons
Data Collection
Call Settings
Accessing Call Settings
Setting the Call Waiting Volume
Setting the Call Waiting Interval
Ringer OFF In Charger
Setting Ringer OFF In Charger
Speaker mode
Setting Speaker Mode
Speaker on Table
Setting Speaker on Table
Call Accept Style
Configuring the Glow Pad Buttons
Setting Auto Answer Mode
Incoming Call Voice Announcer
Setting Incoming Call Voice Announcer
Incoming Call Full-Screen
Call Rating Feedback
Voice Command
Setting Voice Command
Voice Command Confirmation
Setting Voice Command Confirmation
No Audio Cutoff
Setting No Audio Cutoff
Audio Prompt File
Selecting an Audio Prompt File
MOH Enabled
Setting MOH Enabled
MOH File
Selecting a MOH File
Paging Extension
Setting Paging Extension
Prefix Dial String
Setting the Prefix Dial String
Ringtones
Accessing Ringtone Settings
Line Ringtones
Setting Line Ringtones
Miscellaneous Settings
Accessing Miscellaneous Settings
Sign Out in Charger
Setting Sign Out in Charger
Keep Signed In After Reboot
Flexible TLS
Setting Flexible TLS
WiFi Preferred
Setting Wi-Fi Preferred
Help URL
Setting Help URL
Settings Password
Changing the Settings Password
Additional Profile URI
Setting Additional Profile URI
Show Extension Name
Setting Show Extension Name
Contacts URL
Setting Contacts URL
Sync Contacts
Creating a Contacts List
Editing the Voice Contact List
Syncing Contacts
Screen Orientation
Setting Screen Orientation
Show Only Voice Contact
Setting Show Only Voice Contact
Show Only Voice Group
Setting Show Only Voice Group
Disable Favorites
Disabling Favorites
Disable the Contact Scrolling
Disabling the Contact Scrolling
Hide the Dashboard Footer
Hiding the Dashboard Footer
Arrange Dashboard Footer Icons
Arranging Dashboard Footer Icons
Disable the Reload Menu Option
Disabling the Reload Menu Option
Logging
Accessing Logging Settings
Logging Level
Setting Logging Level
Logging Types
Setting Logging to File
Setting SIPCLF Logging
Log Files
Workcloud Communication Logs
Fusion Logs
Collecting LogCat with RxLogger
Enabling RXLogger
Debug Log Markers
Adding a Log Marker for Debugging
Configure the Log Marker
Enable Fusion Logs
Enabling Fusion Logs In Android 6.1 or 7.1.2
Enabling Fusion Logs In Android 8.1
Capturing the Logs
Using the Client
Home Screen Dashboard
In-Call Dashboard
Signal Quality
Initiate a Call
Voice Commands
Using Voice Commands
Receive a Call
Popup Window
Ending a Call
Adding a Call
Using Call Hold and Resume
Call Park and Unpark
Park Call from Other Users
Unpark Call Using Call Originator
Voicemail
Retrieving Voicemail Messages
Message Waiting Indicator (MWI)
Message Retrieval
Contacts
Using Contacts
Contact Presence Indicators
Favorites
Using Favorites
Call History
Viewing Recent Calls
Dialing from Call History
Deleting Call History
Clear Call History on Sign-out
Set Call History Filter to All After Signout
Pinboard Integration - Intents/APIs to Share Call Data
Advanced Calling Features
Multiple Lines
Multiple Line Appearances
Busy Indicator
Call Transfer
Initiating a Transfer
Ad hoc Conference
Setting Up Ad hoc Conference
Miscellaneous Features
Setting Ringtone
Using Reload
Using Sign Out
Using Speed Dial Numbers
Using Suspend Mode
Using the Directory Feature
Using the List Button
Using the Home Button
Call Pickup
Using Call Pickup
Using Pickup
Using Other Pickup
Adjusting the Ring Volume
Unique Ringtone per Line Appearance
Unique Ringtone per Contact
Distinctive Ringing
Vibrate or Ring Tone
Start Application
Log Markers
Adding a Log Marker
Caller ID
Hold Recall
Hold Recall
Imprivata MDA Support
Profile Manager Features
Adding a Department
Changing a Department
Load Contacts
Button Actions
XML Tags
XML Example - Profile
XML Example - Dashboard
XML Example - Call Buttons
Proxy Server Configuration
Configuring a Proxy Server
Network Ports and Protocols
Opening the Avaya IP Office Web Manager
Opening the Avaya IP Office Web Manager
Open the Avaya IP Office Web Manager from a web browser.
Open the Avaya IP Office web interface.
Click
Call Management
.
Click
View All
.
Configuring the IP Office PBX
