1. Workcloud Communication Voice Client Administrator Guide for WebEx
  2. Using the Client
  3. Advanced Calling Features
  4. Multiple Lines
  5. Conference Call
  • Workcloud Communication Voice Client 9x
Conference Call

Conference Call

Using WebEx, users can add participants to make the conference call by dialing the extension number of the participant.The person who initiates the conference call is known as the host. After a participant accepts the call, the host can tap
Complete Conference
, and the respective participant is added to the conference.
Active Conference Call Screen   Active Conference Call Screen

Configuring Parameters

Users can configure the following mandatory parameters to make the conference call:
  • Conference ID
  • Conference URI
Conference ID
To configure the conference ID
  1. Navigate to
    Settings
    Connection Parameters
    PBX Configuration
    Conference ID
    .
  2. Extension manager by using the JSON configuration.
{"sip_conferencid":"<Conference ID>"}
Conference ID Screen
Conference URI
  1. Navigate to
    Settings
    Connection Parameters
    PBX Configuration
    Conference URI
    .
{"sip_conferenceuri":"<Conference URI>"}
Conference URI Address Screen
  • Provide valid Conference ID and Conference URI.
  • If the host hangs up the conference call, all participants also hang up.
  • After all the participants leave the conference, the host hangs up on the call.
  • The host can complete the conference only after the participant accepts the call. The same behavior is seen in WebEx clients as well. If the participant rejects the call, the host can still see the complete conference as it redirects to voicemail. The same behavior is seen in WebEx Clients as well.
  • If the Conference ID or Conference URI is empty, it displays the error message
    Cannot make a conference with the empty conference URI and ID
    .
  • At the participant end, only the host identifier is displayed as conference details are not received from the Webex PBX server, and at the host end, it only displays the conference ID.
  • Devices that are not associated with any user, might not be able to add more devices to a conference, it is limited to 3 users including the host.
Host Conference Call Screen

PBX Failover up to 3 Hosts

The
Outbound Proxy
 field has been introduced, where one must enter the outbound proxy details. To do so, one must check the WebEx Server configuration.
If the
Outbound Proxy
  field is empty; one must enter the valid server address inside the
Server Address
 field.
If the Outbound Proxy field is not empty, the Server Address field will be hidden from the PBX Configuration settings, and vice versa.
If both are configured from JSON or XML, the Outbound Proxy value takes priority, and the Server Address value is ignored.
PBX Configuration Screen
The Server Address, Server Address2, and Server Address3 fields from the UI remain hidden if the Outbound Proxy field has values.
PBX Configuration Screen
The Outbound Proxy field remains hidden If any of the Server Address, Server Address2, and Server Address3 fields have values.
Outbound Proxy Screen
While upgrading the Voice Client from the previous version, one must ensure to update the old server address value to the Outbound Proxy field as going forward, the Server Address(DNS) field is related to the Outbound Proxy field, and the Server Address field is only for specific Server Address and not for the Outbound Proxy address.

Voice Mail

Users can listen to voicemail by dialing a valid voicemail number, providing a valid password, or clicking on the voicemail icon on the home screen right next to line information.
Updates and Known Issues
  1. The following feature Access Codes are not necessary and can be ignored for validation.
    1. Cancel Call Waiting
    2. Webex Anywhere E.164 Dialing
    3. Connected Line Identification Restriction Interrogation
    4. Music On Hold Per-Call Deactivation
    5. Speed Dial 100
  2. When DUT2 clicks the
    Hold
    , there is a little noise around 500 milliseconds in DUT1, and the Hold tone is not audible to a few devices.
  3. A complete conference option is seen in DUT1 when the DUT3 device rejects the call since it redirects to voicemail and the session is active; the same behavior is observed in WebEx.
  4. The call disconnects if there is any disconnection of the internet or the coverage area.
  5. The conference call with the host is displayed as "conf" since the necessary details from the PBX server have not been sent.
  6. Some call flows may not work correctly if the proper codec is not selected, and Voice Client can not notify the user with a pop-up as the PBX server does not send the proper error codes.
  7. If the user registers again with the same extension on the same device, the Voice Client does not receive the MWI message and therefore the voicemail count is not updated.