If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter blades. After cleaning the blades, apply lubrication to them to help extend the life of your cutter module.
Turn off the printer (
) and disconnect it from the power source before performing the following procedure.
Turn off (
) the printer and disconnect the AC power cord.
Raise the media door.
Remove media that is loaded through the cutter module.
The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Loosen and remove the thumbscrew and lock washer on the cutter shield.
Remove the cutter shield.
If necessary, rotate the cutter motor thumbscrew to fully expose the V-shaped cutter blade (
Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper cutting surface and the cutter blade. In place of the Preventive Maintenance Kit , you may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.
When the solvent has evaporated, soak a clean swab in a general-purpose, higher-viscosity silicone or PTFE oil lubricant.
Apply an even layer along all exposed surfaces of both cutter blades. Remove any excess oil so that none of it comes in contact with the printhead or platen roller.
The cutter blade is sharp. For operator safety, replace the cutter shield.
Replace the cutter shield.
Secure it with the thumbscrew and lock washer that you removed earlier.
Close the media door.
Plug the printer into its power source, and then turn on (
) the printer.
The cutter blade returns to its operating position.
If the cutter continues to perform unsatisfactorily, contact an authorized service technician for assistance.