Problem | Cause | Solution |
|---|---|---|
Tablet does not turn on. | Battery not charged. | Charge the battery in the device. |
Battery not installed properly. | Ensure battery is installed properly. | |
System crash. | Perform a soft reset. If the device still does not turn on, perform a hard reset. See Resetting the Device. | |
Battery did not charge. | Battery failed. | Replace battery. If the device still does not operate, try a soft reset, then a hard reset. See Resetting the Device. |
Device removed from cradle before charging completed. | Insert the device into the cradle and begin charging. The battery fully charges in approximately four hours. | |
Ambient temperature of the cradle is too warm or too cold. | The ambient temperature must be between 0°C and 40°C (32°F and 104°F). | |
Unable to connect to the wireless network. | SIM card is valid. | Ensure that the micro SIM card is valid and workable if using a mobile network. |
Not within range of network. | Move within the network’s service range and the signal strength is good. | |
Device is in airplane mode. | Turn the Airplane mode off. | |
The multi-touch screen responds slowly or improperly. | Finger or screen is wet. | Ensure that your hands are clean and dry when touching the screen. Restart the tablet to try again. |
Tablet turns itself off. | Device is inactive. | The device turns off after a period of inactivity. If the device is running on battery power. |
Battery is depleted. | Place the device in the cradle to re-charge the battery. | |
The battery is low and it powers down to protect memory content. | Place the device in a cradle to charge the battery. |
