Problem | Cause | Solution |
|---|---|---|
Device is not connecting to network when using Device Discovery. | Specific ports that are utilized by the application are blocked by Windows Defender Firewall. | Ensure that Zebra Aurora has access to Domain, Public and Private networks. |
Ensure that the device is visible in the Windows Network by viewing the File Explorer and selecting Network. | If the device is not viewable under the Network dropdown or listed under Other Devices, it is not connected. | |
There is no RNDIS driver available to the device when connected via USB. | To verify that there is a RNDIS driver, go to the Windows Device Manager and search under the Network Adapters dropdown. | |
Device is cycling power or data connection on USB port. | USB cable may be loose or intermittent. | Reseat the USB cable and tighten locking screws firmly. |
USB port does not source enough power. | Use another USB port that is BC1.2, USB charging, USB-C or has enough power. Use an appropriate cable that utilizes an external power supply. |
