Problem | Cause | Solution |
|---|---|---|
The device is not connecting to the network when using Device Discovery. | Specific ports that are utilized by the application are blocked by Windows Defender Firewall. | Ensure that Zebra Aurora Focus can access Domain, Public, and Private networks. |
Ensure that the device is visible in the Windows Network by viewing the File Explorer and selecting Network. | If the device is not viewable under the Network dropdown or listed under Other Devices, it is not connected. | |
There is no RNDIS driver available to the device when connected via USB. | To verify that there is an NDIS driver, go to the Windows Device Manager and search under the Network Adapters drop-down. | |
The device is cycling power or data connection on the USB port. | The USB cable may be loose or intermittent. | Reseat the USB cable and tighten the locking screws firmly. |
