Cradle Troubleshooting

Cradle Troubleshooting

Provides solutions to common cradle issues.
Cradle Troubleshooting
Symptom
Possible Cause
Action
The device battery is not charging.
The device was removed from the cradle or the cradle was unplugged from the AC power too soon.
Ensure that the cradle is receiving power. Ensure that the device is seated correctly. Confirm that the main battery is charging. The battery fully charges in approximately 4 hours.
The battery is faulty.
Verify that other batteries charge properly. If so, replace the faulty battery.
The device is not fully seated in the cradle.
Remove and re-insert the device into the cradle, ensuring it is firmly seated.
Extreme battery temperature.
The battery does not charge if the ambient temperature is below 0°C (32°F) or above 40°C (104°F).
When the device is placed in the cradle, the cradle LED does not blink.
The cradle is not powered.
Ensure that the cradle is receiving power.
The cradle firmware is corrupted.
Contact the system administrator.
The device is not operational.
Contact the system administrator.
Communication error between the cradle and device.
Contact the system administrator.
The cradle LED blinks red.
The cradle is issued an unlock command and it fails to unlock.
Contact the system administrator.
The cradle is overheating due to continuous lock/unlock or other cradle faults.
Contact the system administrator.