Symptom | Possible Cause | Action |
|---|---|---|
The device battery is not charging. | The device was removed from the cradle or the cradle was unplugged from the AC power too soon. | Ensure that the cradle is receiving power. Ensure that the device is seated correctly. Confirm that the main battery is charging. The battery fully charges in approximately 4 hours. |
The battery is faulty. | Verify that other batteries charge properly. If so, replace the faulty battery. | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle, ensuring it is firmly seated. | |
Extreme battery temperature. | The battery does not charge if the ambient temperature is below 0°C (32°F) or above 40°C (104°F). | |
When the device is placed in the cradle, the cradle LED does not blink. | The cradle is not powered. | Ensure that the cradle is receiving power. |
The cradle firmware is corrupted. | Contact the system administrator. | |
The device is not operational. | Contact the system administrator. | |
Communication error between the cradle and device. | Contact the system administrator. | |
The cradle LED blinks red. | The cradle is issued an unlock command and it fails to unlock. | Contact the system administrator. |
The cradle is overheating due to continuous lock/unlock or other cradle faults. | Contact the system administrator. |
