Troubleshooting the Device

Troubleshooting the Device

Provides solutions to common device issues.
Troubleshooting the Device
Problem
Cause
Solution
When pressing the power button the device does not turn on.
The battery is not charged.
Charge or replace the battery in the device.
The battery is not installed properly.
Install the battery properly.
System crash.
Perform a soft reset. If the device still does not turn on, perform a hard reset.
The battery did not charge.
Battery failed.
Replace battery. If the device still does not operate, perform a reset.
The device was removed from the cradle while the battery was charging.
Insert the device in the cradle. The battery fully charges in approximately four hours.
Extreme battery temperature.
The battery does not charge if the ambient temperature is below 0°C (32°F) or above 40°C (104°F).
During data communication with a host computer, no data transmitted, or transmitted data was incomplete.
The device was removed from the cradle or was disconnected from the host computer during communication.
Replace the device in the cradle, or reattach the communication cable and retransmit.
Incorrect cable configuration.
See the system administrator.
Communication software was incorrectly installed or configured.
Perform setup.
The device shuts off.
The device is inactive.
When the device ships, by default, the Sleep period is Never. If the device is running on battery power, this period can be changed to 15 seconds, 30 seconds, 1 minute, 2 minutes, 5 minutes, 10 minutes, or 30 minutes. The device turns off after the set period of inactivity. Change the setting if you need a longer delay before the automatic shutoff feature activates.
The battery is depleted.
Replace the battery.
The battery is not inserted properly.
Install the battery properly.
The device's battery is low and it powers down to protect memory content.
Place the device in the cradle to recharge the battery.
A message appears stating that the device's memory is full.
Too many files are stored on the device.
Delete unused memos and records. If necessary, save these records on the host computer (or use an SD card for additional memory).
Too many applications are installed on the device.
Remove user-installed applications on the device to recover memory. Select
Storage
FREE UP SPACE
REVIEW RECENT ITEMS
. Select the unused program(s), and then touch
FREE UP
.