The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead and other electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.
Open the printer to view and access the label compartment.
Open the printer by pulling the two printer release latches on both sides of the printer.
Lift up the cover when the latch releases. Remove any loose test labels in the label compartment.
Inspect for any loose or damaged parts within the printer.
