1. Zebra Service Agent User Guide V3.x
  2. About This Guide
  • Zebra Services Agent User Guide V3.x
About This Guide

About This Guide

This guide provides comprehensive instructions for using the Zebra Services Agent (ZSA), a versatile mobile application designed to enhance the functionality of Zebra mobile computers running the Android platform.
  1. Zebra Services Battery Health (ZSBH)
    : This feature monitors battery health on Zebra devices. It is deployed on the device via Mobile Device Management (MDM) and starts as a ZSA Service when the device boots up, and the Battery Health App runs as a service.
  2. Drop Detection
    : This feature uses the ZSA application’s sensitivity settings to detect and notify users when their devices fall. It detects device falls based on the sensitivity level of fall detection.
  3. Data Collection
    : This feature supports the collection of basic battery metrics, device information, and application-related data from non-Zebra devices. This data is then uploaded to the backend server for analysis and management.
  4. Diagnostic Tool
    : This tool tests the hardware functionality of Zebra devices, uploading diagnostic results to File Transfer Protocol (FTP) for troubleshooting and enhancing device uptime.
    This module tests and diagnoses the hardware functionality of Zebra mobile devices to determine the system's health and functionality by performing various tests and uploading the results to a file on an FTP network. When necessary, the Zebra Help Desk uses this tool to troubleshoot device issues, using the results to determine the ideal steps for resolution. This functionality is beneficial for quickly addressing device problems, increasing worker productivity, and reducing device downtime and unnecessary returns to the Zebra Repair Center.
  5. Application Configuration
    : The ZSA application allows the configuration of other applications, such as Zebra Data Services (ZDS) and Wireless Insight, on Zebra devices.
  6. Device Actions
    : The log collection and messaging feature enables administrators to trigger log collection remotely, simplifying troubleshooting and maintenance. Additionally, messages can be sent to one or multiple devices, facilitating communication and instructions directly to users.
    The outdoor location tracking provides precise monitoring of device locations in real-time. This feature is beneficial for logistics and field service operations, ensuring devices are where they are needed most and helping track assets efficiently.
These make the ZSA a powerful tool for managing Zebra and non-Zebra devices, each with specific features tailored to maximise efficiency and performance.