1. Zebra Service Agent User Guide V4.x
  2. Functional Overview
  3. Drop Detection
  • Zebra Services Agent User Guide V4.x
Drop Detection

Drop Detection

The Drop Detection module of the ZSA mobile application uses the Android accelerometer sensor to detect when a device has been dropped. When a drop is detected, the application notifies the user and automatically uploads the fall data to the server. This feature is disabled by default but can be enabled through the settings configuration.
This feature can be configured using Managed Configuration through MDM or VIQ and is applicable to Zebra and non-Zebra devices.
New Features:
Enhanced Alert Options: In addition to standard notifications, users can now receive alerts via dialog boxes when a drop is detected. This dialog not only informs the user of the drop but also provides assistance or guidance if required, ensuring a more interactive and responsive user experience.
Drop Sensitivity Levels: Added the ability to configure drop sensitivity with predefined levels such as High, Medium, and Low. Additionally, a Custom option allows administrators to specify a custom sensitivity value, offering precise control over drop detection based on specific operational needs.
These enhancements offer users flexibility in how they receive alerts and ensure that they are promptly informed about device drops, with support readily available if needed. If the Admin provides access, the user can enable or disable drop detection from the settings screen.
Enabling Drop Detection
Drop Detection
Drop Detection Notification
The configurations are in the following table.
Key
Description
Default value
Min
Max
Enable/Disable of drop detection
Boolean indicating whether drop detection is enabled.
false
Drop sensitivity level / Drop sensitivity
Specifies the sensitivity level (0: High, 1: Medium, 2: Low, 3: Custom).
Drop Sensitivity: Specifies the sensitivity value affected if the drop level is set to 3.
1
0
3
Alert the user of a device drop through a notification or dialog box
Specifies the type of alert (0: Notification, 1: Pop with OK button, 2: Pop with OK and Need Assistance button).
0
0
2
Allow user to toggle drop detection
Boolean toggle for enabling/disabling drop detection.
true