Workcloud Communication Voice Client 9.x

Configuring the Hold Button

Configure the Hold button using the GUI or XML.

Call Hold politely suspends an active call while you tend to other business or place an additional call using an additional Call Appearance. During call hold, you can switch between the active and held calls at any time.

Only available on the In-Call screen.

In UI Settings, select

Edit In-Call

Add

.

Select the new button. A yellow box appears around the selected button.

Touch

Edit

.

Select the check box next to

Confirm On Click

to enable this (the default is Disabled).

Touch

Action

and select

HOLD

.

In the

Title

field, enter

Hold

.

In the

Description

field, enter a short description of the button function.

Touch

Icon

and select an icon from the

Select Icon

menu. See Icons.

Touch

BG

to set the background color. See Setting Button Background Color.

Touch

FG

to set the foreground text color. See Setting Button Text Color.

Touch the

Back

button to return to the Zebra Voice home screen.

XML example of the Hold button.

<CallButtons>
...
   <Button>
      <title>Hold</title>
      <action>HOLD</action>
      <value></value>
      <enabled>false</enabled>
      <confirm>false</confirm>
      <description>Place call on hold</description>
      <bg_color>#FF001425</bg_color>
      <fg_color>#FFFFFFFF</fg_color>
      <icon>Default</icon>
   </Button>
...
</CallButtons>