1. Workcloud Communication Voice Client 9.x Administrator Guide for Cisco CME
  2. License Migration - Premium to Standard
  3. Migrating Customer with EXM from CME Premium to Standard License
  • Workcloud Communication Voice Client 9.x
Migrating Customer with EXM from CME Premium to Standard License

Migrating Customer with EXM from CME Premium to Standard License

The following steps are to be followed:
  1. Customers are required to update their PBX configuration.
    1. Remove the extension with the CISCO device type/phone type, such as
      Cisco 8865
       or
      Cisco 9971
      , which supports CME Premium features to support the customer's PBX configuration. For more information, go to Deleting the CUCM Premium Extension. The deletion steps of CME Premium Extension are the same as those of CUCM.
    2. Create an extension with CISCO device type/phone type as
      Third-Party SIP Device (Basic)
      on the CME. For more information, go to Configuring the CME PBX.
  2. Create/update the PBX configuration in the Extension Manager to update the PBX type.
  3. SIP User ID and Password are required to authenticate with the PBX. Customers can import or reuse the existing extensions CSV file with the added modifications. For more information, go to Create Extensions of Workcloud Communication Extension Manager Customer Administrator Guide.
  4. Register the Voice Client with the required extension and validate that the Voice Client is working as expected with the new standard licenses.