1. Workcloud Communication Voice Client 9.x Administrator Guide for Cisco CME
  2. License Migration - Premium to Standard
  3. Migrating Customer from PVM to EXM
  • Workcloud Communication Voice Client 9.x
Migrating Customer from PVM to EXM

Migrating Customer from PVM to EXM

The process of migrating Provisioning Manager customers to Extension Manager customers is as follows:
  1. Create a tenant in the Extension Manager.
    Contact the Zebra Onboarding team (via your Zebra representative) to initiate the creation of the EXM environment.
  2. Create a site.
    For more information, refer to
    Create Sites
     of Workcloud Communication Extension Manager Customer Administrator Guide. 
  3. Create a department of type
    Personal
    .
    For more information, refer to
    Create Departments
     of Workcloud Communication Extension Manager Customer Administrator Guide. 
  4. Create the PBX configuration in the EXM.
    For more information, refer to
    Set up the PBX
     of Workcloud Communication Extension Manager Customer Administrator Guide. 
  5. Create the new extensions in EXM with PBX Type
    CME_BASIC
     or
    CUCM_BASIC
     with the reserve field set to the device ID.
    Customers can be imported or reused using the existing CSV file in Voice Client Premium. For each device, an extension is created.
  6. Configure the device on a shared-profile URI using a PVM token or through MDM. Configuration to be done on the devices.
  7. Validate that the voice Client is working as expected with the new standard licenses.
    For the full list of supported features with Voice Standard, go to the WCC Voice Client 9.x – Feature Matrix.