Workcloud Communication Voice Client 9.x

Migrating Customer with PVM from CME Premium to Standard License

The following steps are to be followed:

Customers are required to update their PBX configuration.

Remove extension with CISCO device type/phone type, such as

Cisco 8865

or

Cisco 9971

, which supports CME Premium features to support the customer's PBX configuration. For more information, go to Deleting the CUCM Premium Extension. The deletion steps of CME Premium Extension are the same as those of CUCM.

Create an extension with CISCO device type/phone type as

Third-Party SIP Device (Basic)

on the CME. For more information, go to Configuring the CME PBX.

Configure the PBX details in the Voice Client. Follow one of the methods to configure PBX details for each device. This can be simplified by migrating PVM customers to EXM, go to the Migrating Customer from PVM to EXM.

Provide the necessary PBX connection and SIP details in the Voice Client UI. Update configuration to Basic CME so the client uses the Standard feature set against the Premium. For more information, go to Configuring with Zebra Voice GUI

Scan the PVM token (per device) for licenses. We can also provide PBX and SIP details as part of the PVM token instead of manually configuring it in Voice Client UI. For more information, refer to the Token ofWorkcloud Communication Provisioning Manager Customer Administrator Guide.

Configure the PBX details using the WFConnect.xml file. The file is pushed to the device with customer MDM or StageNow. The profile gets applied, and the client registers the extension. ( SIP, PBX configurations, and PVM tokens are part of WFConnect.xml). For more information, go to Profile Configuration and Configure Using an MDM .

The profile gets applied, and the client registers the extension. Validate that the voice Client is working as expected with the new standard licenses.