Problem | Cause | Solution |
|---|---|---|
Cradle is not locking. | Device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly.
Verify charging is active. Touch Settings > System > About
phone > Battery Information to
view battery status.An icon is visible in the status bar if a connection
is currently active. |
Battery is not charging. | Device removed from the cradle too soon. | Replace the device in the cradle. The battery
fully charges in approximately five hours. |
Battery is faulty. | Verify that other batteries charge properly.
If so, replace the faulty battery. | |
Device is not inserted correctly in the cradle. | Remove the device and reinsert it correctly.
Verify charging is active. Touch Settings > System > About
phone > Battery Information to
view battery status. | |
Ambient temperature of the cradle is too warm. | Move the cradle to an area where the ambient temperature
is between -10 °C (+14 °F) and +60 °C (+140 °F). |
