Symptom | Possible Cause | Action |
|---|---|---|
LEDs do not light when device
or spare battery is inserted. | Cradle is not receiving power. | Ensure the power cable is connected securely to
both the cradle and to AC power. |
Device is not seated firmly in the cradle. | Remove and re-insert the device into the cradle,
ensuring it is firmly seated. | |
Device battery is not charging. | Device was removed from cradle or cradle was
unplugged from AC power too soon. | Ensure cradle is receiving power. Ensure device
is seated correctly. Confirm the device is charging. The battery
fully charges in less than three hours. |
Battery is faulty. | Verify that other batteries charge properly.
If so, contact the distributor or Zebra support | |
The device is not fully seated in the cradle. | Remove and re-insert the device into the cradle,
ensuring it is firmly seated. | |
Extreme battery temperature. | Battery does not charge if ambient temperature
is below 0 °C (32 °F) or above 40 °C (104 °F). |
