Problem | Cause | Solution |
|---|---|---|
Laser aiming pattern does not display when pressing the scan trigger. | Battery is not charged. | Replace or charge battery. |
Power is not applied to RS6100. | Replace or charge RS6100 battery. | |
Scan application on the mobile computer is not functioning. | Restart the scanning application on the mobile computer. | |
RS6100 does not respond. | Reset the RS6100 (see Resetting the RS6100). | |
RS6100 does not decode a barcode. | Barcode is unreadable. | Verify that the barcode is not defective, i.e., smudged or damaged. |
Exit window is dirty. | Clean exit window with a lens tissue. Tissues for eyeglasses work well. Do not use tissues coated with lotion (see Maintenance). | |
Barcode symbology is not supported or enabled. | See your system administrator. | |
Bluetooth link is disconnected. | Reestablish Bluetooth connection (see Radio Communication). | |
Scanner loses connection to the host device after a firmware update. | Differences in supported parameters after a firmware update cause the Bluetooth connection to reset. | Manually scan a pairing barcode to reconnect to the host computer. |
