KIOSK Reset

Zebra Access Management System Troubleshooting Guide

KIOSK Reset

This section explains how to create a StageNow profile to clear

AMS core

and

AMS Ui

storage data. Following these steps will reset the application, requiring a re-registration at the ZAMS Portal. If a

cabinet.config

file is used for the initial registration, the script will automatically rename it, ensuring the KIOSK re-registers to the Portal without any manual intervention.

Open the StageNow application and create a new profile.

Select the appropriate MX version.

Select Xpert Mode.

Choose one File Manager and one Batch Operation from the available options.

Use File Mgr to transfer the

ZamsKioskResetA11_11_7_23.xml

to device storage.

Use Batch Mgr to execute the script on the device.

Complete the profile and generate the StageNow barcode.

Scan the StageNow barcode to reset the data storage.

If you are not using the

cabinet.config

file, you need to manually sign in to the KIOSK and register in the Portal using the original cabinet name.

KIOSK Reset Configuration File

The following shows the KIOSK reset configuration settings. The configuration file is read each time the application starts.

  
<wap-provisioningdoc>       
 <characteristic version="8.3" type="FileMgr">  
       <parm name="FileAction" value="1" />
       <characteristic type="file-details">
       <parm name="TargetAccessMethod" value="2" />
       <parm name="TargetPathAndFileName" value="/sdcard/Download/cabinet.config" />
       <parm name="SourceAccessMethod" value="2" />
       <parm name="SourcePathAndFileName" value="/sdcard/Download/cabinet-bak.config" />
       </characteristic>
 </characteristic>
 <characteristic version="9.3" type="AppMgr">
       <parm name="Action" value="ClearApplicationUserData" />
       <parm name="Package" value="com.zebra.ams.core" />  
 </characteristic>    
       characteristic version="9.3" type="AppMgr">
       <parm name="Action" value="ClearApplicationUserData" />
       <parm name="Package" value="com.zebra.ams.ui" />  
 </characteristic>            
</wap-provisioningdoc>