Forgot User Password

A common issue faced during first-time login is when a user clicks on a

one-time

use URL that resets the only portal account password given to them. This may happen when the user forgets to set a password using the company admin role account. If this happens, the issue must be escalated to the ZAMS Database owner to reset the password.

Company admins are encouraged to create additional administrative accounts on the portal. If another administrator account is present, they can change the password for other users, including other admin accounts. Additional administrative accounts allow the customer to correct the problem without needing assistance from Zebra.

For security reasons, Zebra cannot access customer data except in exceptional circumstances. Therefore, customers are required to set up additional administrative accounts to avoid delays in resetting their passwords.